Refund Policy

Refund eligibility and process.

Overview

We want Agnostics to earn its place in your release workflow. This policy explains when refunds are available.

Eligibility

Monthly subscriptions: you may request a refund within 7 days of your first paid charge on a plan if you have not substantially used paid scan capacity beyond the activation trial.

Annual subscriptions: you may request a refund within 14 days of purchase if you have not substantially used paid scan capacity.

Renewals: renewal charges are generally non-refundable except where required by law or in cases of billing error.

We may decline refunds in cases of abuse, repeated refund requests, or violation of the Terms of Service.

How to request a refund

Submit a request through the Contact page with your account email, organization name, and charge date.

We aim to respond within five business days.

Approved refunds are processed to the original payment method. Timing depends on your bank or card issuer.

Chargebacks

Please contact us before initiating a chargeback so we can resolve billing issues directly. Chargebacks may result in account suspension while investigated.